1. INTRODUCTION

S.S ENTERPRISES (trading as Story Slate [The Literary World]) (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.storyslate.co.in (the “Site”) and make purchases.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, device, or household (“Personal Information”).

A. Personal Information You Provide to Us While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

  • Contact Data: First and last name, email address, postal address, and telephone number.
  • Billing and Shipping Data: Delivery address, billing address, and associated contact details necessary for order fulfillment.
  • Account Data: Username, password, and purchase history if you create an account on our Site.
  • Communication Data: Records and copies of your correspondence (including email addresses and phone records) if you contact our customer support team.

B. Information Automatically Collected When you access the Site, we automatically collect certain information about your device and browsing patterns. This includes:

  • Device Information: IP address, browser type, browser version, operating system, and device identifiers.
  • Usage Data: The pages of our Site that you visit, the time and date of your visit, the time spent on those pages, referring URLs, and other diagnostic data.

3. HOW WE USE YOUR INFORMATION

We use the information we collect about you or that you provide to us, including any Personal Information, for the following purposes:

  • To Fulfill Orders: To process your transactions, manage shipping and delivery, handle returns/refunds, and send you related information, including order confirmations and invoices.
  • To Manage Your Account: To manage your registration as a user of the Site and provide you with customer support.
  • To Improve Our Site: To present our Site and its contents to you, personalize your experience, and analyze usage trends to improve functionality.
  • To Communicate with You: To contact you via email, SMS, or phone calls regarding updates or informative communications related to the functionalities, products, or contracted services, including necessary security updates.
  • For Marketing: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
  • For Legal Compliance: To fulfill any legal obligations, resolve disputes, and enforce our agreements and policies.

4. PAYMENT PROCESSING AND SECURITY

We do not collect or store your complete credit card details, debit card details, UPI PINs, or net banking credentials on our servers.

All online transactions are processed through our secure, PCI-DSS compliant payment gateway partner, Razorpay. When you make a purchase, your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more insight, you may also want to read Razorpay’s Terms of Service and Privacy Policy.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

  • Essential Cookies: Required for the operation of the Site, such as allowing you to log into secure areas or add items to your cart.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your Personal Information to third parties. We may share your information only in the following situations:

  • Service Providers: We share necessary data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., logistics and shipping partners, payment processors, email delivery, and hosting services).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset.
  • Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, investigate potential fraud, or protect the personal safety of users of the Site or the public.

7. DATA RETENTION

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/revenue laws), resolve disputes, and enforce our legal agreements and policies.

8. DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

9. YOUR DATA RIGHTS

Depending on your location and applicable data protection laws, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to certain exceptions (e.g., data required for legal compliance).
  • Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact our Grievance Officer using the details provided below.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

11. CONTACT US / GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions, complaints, or concerns regarding this Privacy Policy or our data practices, please contact our Grievance Officer at:

Business Name: S.S ENTERPRISES
Brand Name: Story Slate [The Literary World]
Operating Address: Subhash Chandra Bose Road, Kadavanthra, Kochi, Kerala PIN: 682020
Email: storyslate2025@gmail.com
Phone: +918848631438