At S.S ENTERPRISES (trading as Story Slate [The Literary World]), we are committed to providing our customers with high-quality products and a seamless shopping experience on https://www.storyslate.co.in.

We understand that occasionally you may need to cancel an order or seek a refund. This policy dictates the terms and conditions for all cancellations, returns, and refunds. By completing a purchase on our website, you agree to the terms laid out in this policy.

1. CANCELLATION POLICY

We strive to process and dispatch orders as quickly as possible. Therefore, our cancellation window is strictly limited.

  • Cancellation Window: You may request to cancel your order within 24 hours of placing it, provided the order has not already been processed or dispatched from our fulfillment center.
  • How to Cancel: To request a cancellation, you must email us immediately at storyslate2025@gmail.com with the subject line “Order Cancellation Request – [Your Order Number]”.
  • Post-Dispatch Cancellations: Once an order has been handed over to our shipping partners and a tracking number has been generated, it cannot be canceled. You will need to receive the package and follow our standard Return Policy outlined below.
  • Digital Products: Orders containing digital goods (such as e-books, downloadable PDFs, or digital access links) cannot be canceled once the digital file or link has been delivered to your email.

2. RETURN POLICY (PHYSICAL GOODS)

We accept returns for physical products only under specific circumstances.

Eligible Reasons for Return:

  • The product received is defective, physically damaged, or broken upon arrival.
  • The product received is incorrect (i.e., does not match the item you ordered).

Return Eligibility Criteria:

  1. Notification Window: You must notify us of the issue within 48 hours of the delivery date.
  2. Proof of Damage/Incorrect Item: To prevent fraudulent claims, we strictly require an uncut, unedited unboxing video showing the sealed package being opened and the defect/incorrect item clearly visible. Photos alone may not be sufficient for a claim.
  3. Condition of the Item: The item must be unused, in the same condition that you received it, and in its original packaging with all tags, manuals, and accessories intact.

Non-Returnable Items:

  • Items purchased during a sale, clearance, or promotional event.
  • Gift cards.
  • Books or paper goods that show clear signs of use, folded pages, or damaged spines caused post-delivery.

3. REFUND POLICY

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, we will initiate a credit automatically to your original method of payment (via Razorpay).
  • Refund Timelines: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, credit card, or UPI wallet. The exact time depends entirely on your bank or card issuer’s processing speeds.
  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., if an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).

4. DIGITAL PRODUCTS & DOWNLOADS

Due to the non-returnable nature of digital products, all sales of digital goods are final and non-refundable. If you experience technical issues downloading the file, accessing your digital purchase, or if you receive a corrupted file, please contact our support team at storyslate2025@gmail.com within 7 days of purchase. We will ensure you receive a working copy of your purchased digital item.

5. LATE OR MISSING REFUNDS

If you haven’t received a refund within the 5 to 7 business day timeframe:

  1. First, check your bank account or credit card statement again.
  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted by them.
  3. If you have done all of this and you still have not received your refund, please contact us at storyslate2025@gmail.com.

6. EXCHANGES

We only replace items if they are defective, damaged, or incorrect upon delivery. If you need to exchange an eligible item for the exact same product, send us an email at storyslate2025@gmail.com with your unboxing video and order details.

7. RETURN SHIPPING COSTS

  • If the return is due to our error (damaged or incorrect item), we will bear the return shipping costs or arrange a reverse pickup.
  • If a reverse pickup is not available in your pin code, you will be required to ship the item back to us using a trackable courier service. We will reimburse you for standard shipping costs upon receipt of a valid courier receipt.

8. CONTACT INFORMATION

To initiate a cancellation, return, or if you have any questions regarding this policy, please reach out to us at:

Business Name: S.S ENTERPRISES
Brand Name: Story Slate [The Literary World]
Operating Address: Subhash Chandra Bose Road, Kadavanthra, Kochi, Kerala PIN: 682020
Email: storyslate2025@gmail.com
Phone: +918848631438